Service Delivery Manager
Join our mission towards a safe digital future
Do you want to be at the forefront of protecting our society against cyber threats? We are looking for a Service Delivery Manager to team up with the most dedicated team of cyber specialists in our Managed Detect and Response domain.
About Truesec – A Leading Cybersecurity Company
Since 2005, Truesec has been a native cybersecurity company, driven by one single purpose: Creating safety and sustainability in a digital world by preventing cyber breach and minimizing impact.
Over the years, we’ve earned the trust of organizations worldwide and gained a strong reputation internationally. Our team consists of dedicated specialists covering the entire spectrum of cybersecurity – with capabilities in Predict, Prevent, Protect, Respond, and Recover.
Today, we employ around 300 employees – and as cybercrime grows, we need to grow. We are now looking for a Shift Lead who wants to work in our Security Operations Center and be at the forefront to stop cyber breaches.
Managed Detect and Response
Truesec MDR is a managed service consisting of a skilled security analysis team that conducts 24/7 attack monitoring, threat hunting, threat intelligence analysis, and threat remediation. Our team of experts works tirelessly to identify and prevent cyber breaches, and to help increase our customers proactive cybersecurity defenses. Our goal is to be an extension of our customers’ IT organizations, customizing a combination of capabilities and tooling, tailored to prevent cyber attacks in the most efficient way.
As we monitor a solid volume of highly regarded businesses and work closely with our CSIRT in the latest incidents, our SOC is always up to date with the latest threats and real-world insights.
About the job
As a Service Delivery Manager, you will play a pivotal role in ensuring the seamless delivery of our world-class security services to clients. You will be responsible for managing the end-to-end service delivery lifecycle, collaborating with cross-functional teams, and ensuring customer satisfaction.
Responsibilities:
- Manage and oversee the delivery of cyber security services to clients, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Assist in the onboarding of new MDR customers
- Monitor and assess the effectiveness of security solutions, identifying areas for improvement and optimization.
- Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and feedback.
- Collaborate with clients to understand their unique security needs and align service delivery accordingly.
- Work closely with cross-functional teams, including security analysts, engineers, and project managers, to ensure coordinated and efficient service delivery.
- Provide leadership and guidance to the service delivery team, fostering a culture of excellence and continuous improvement.
- Maintain comprehensive performance reports, providing insights into service delivery metrics, trends, and areas for improvement.
- Present regular updates to stakeholders and clients on service delivery performance.
We think your background include
- Proven experience in a Service Delivery Manager role
- Experience within
- IT Service Delivery
- Relationship management
- Delivery Governance
- Good leadership skills with the ability to influence and collaborate effectively.
- Good communication skills, verbally as well as written, in both English and Swedish
- Experience with ITIL and/or other process frameworks
Due to the sensitivity in our assignments, we require Swedish citizenship, citizenship in an EU country, or a Swedish work permit.
Join Our Mission Toward a Safe Digital Future
If you truly want to make a difference and make our world a little bit safer, this is the place for you. At Truesec, you'll get to be at the forefront of fighting cybercrime instead of reading about it in the news. This is your chance to be part of an exciting journey in a leading cybersecurity company - and learn from some of the best in their field.
So, are you ready to team up with the most dedicated team of experts and be part of a meaningful mission? Then we are excited to get to know you!
- Department
- Managed Security Services
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Why Truesec?
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Grow Your Career
All our employees play an essential part in our mission towards a safe digital future. As your employer, we want to make the most out of your talents. It doesn't matter where you start with us, there are many ways to develop your career. With the right drive and passion, you'll find endless possibilities and get to learn from some of the best in their field.
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Technically Independent
We stay true to our core by being technically independent. We only recommend our conclusion of the best possible solution – nothing more, nothing less. -
Great Perks
At Truesec, you’ll enjoy substantial benefits in combination with the spirit of a scale-up. In addition, you’ll have unlimited opportunities to excel professionally and have some great perks while doing the things you love. -
Be Part of a Great Journey
Besides preventing cyber attacks and building your career, you will be part of a unique journey and make the world a little bit better and safer each day. You'll be at the frontline fighting cybercrime, instead of reading about them in the news.
For us, it’s not just a job - it’s so much more. Truesec is where tech and purpose align, and we work tirelessly every day to help our customers defend their most valuable data assets. We support, challenge, and help each other, and you’ll learn from some of the best in their field.
At Truesec, you'll have opportunities to excel professionally in a welcoming culture based on trust, expertise, collaboration, and sharing knowledge. If you truly want to make a difference while doing the things you love, this is the place for you!
About Truesec
Truesec was founded in 2005 by Marcus Murray. The idea was to gather Sweden’s top experts in IT security and build the business around the specialists’ drive.
Initially, Truesec undertook assignments such as penetration testing, incident management, and securing IT environments. Additionally, Truesec conducted lectures and training on system infiltration techniques and defenses against data breaches. By assembling a large number of specialists in cybersecurity, we could do more and drive developments within cybersecurity. We developed several tools and methods that gained international recognition.
Our mission: prevent breach and minimize impact.
Service Delivery Manager
Join our mission towards a safe digital future
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