Customer Success Manager

Truesec is a highly regarded company that focuses on Cyber Security, building secure IT infrastructure and secure development. Since founded 2005, we have built a strong team consisting of the top experts in each area. Truesec has since we started been holding a leading position in the Swedish market. And over time, we have also created a strong reputation internationally, today, Truesec has customers all over the world. 

Truesec Detect provides a Security Operations Center

The SOC monitors our customers' IT environment in real-time and handles threat assessments, investigates security breaches, and abnormal activity. The SOC is manned 24 hours a day, all year round. We are onboarding additional customers, and as a result, we are currently looking for several employees for staffing both the center and the and important support functions that come with it.

We are now looking for a colleague that will assure the quality of our service delivery, including both operational and technical aspects. We think that you have a technical background, preferably from cybersecurity and find it easy to understand our customers' perception of value. You will have an ongoing presence and dialog with our customers; this includes helping our customers achieve and understand the full potential of our service.

Day to day tasks:

  • Ensure that our Security Operations Centers services are being delivered to our customers with high customer satisfaction
  • Collecting feedback from our customers to ensure continued service development and improvement.
  • Understand the customers' perception of value.
  • Beware of the complexity and details that come with delivering a service, yet still, keep the holistic view.
  • You ensure regular communications with our customers, both via formal reporting, informal contacts, and “soft values.”
  • Contribute to an efficient on-boarding of our Security Operations Center service.
  • Ensure that our customers are getting high quality of our service, from ensuring that we meet our agreements to overseeing customers' value perceptions.

To be successful, we believe that you have:

  • An eager to get things done, even when there is no predefined “how-to.”
  • Experience helping to define and improve processes
  • Experience managing customer relationships
  • Experience managing projects and using agile methods
  • You have previously worked in a customer-facing, project/service delivery management role for a technology company and understand the importance of putting the customer first
  • Experience working with managed services.
  • A drive to learn new things and continually develop yourself and the people around you.

The position will be on a temporary basis, until April 2021. For the right candidate, there is a good possibility of the position becoming full-time. 

We offer 

With Truesec, you will have the opportunity to work in a company with some of the most competent experts in the security field. We have very exciting assignments and work based on our employees' skills and drive. The focus on skills development, fixed salaries and working with technology at the forefront are other parts that we offer. For the right person, there are great opportunities for exciting career development in Cyber Security. Selection and interviews are ongoing and the service may be filled before the deadline for applications so therefore submit your application as soon as possible!

Location

Office location is Oxtorgsgränd 2, 11157, Stockholm, which is in the heart of Stockholm at Hötorget. It's a 5-10 minute walk to the central subway station and to commute train station making it easy to get to and from the office at any hour of the day. And provides lots of lunch and exercise opportunities close to work.  

 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Oxtorgsgränd 2
111 57 Stockholm Directions hello@truesec.se +46 8 10 00 10

Why work with us?

  • Freedom and Responsibility⚡️

    Working at Truesec means that you can grow & develop faster than in other environments.

  • Grow with your passion

    Do exciting, meaningful things and continue to grow professionally with other IT thought leaders.

  • Be part of a great journey 🚀

    Besides changing the IT industry and building your career, you are part of a unique journey, to make the world a little bit better and safer.

Life at Truesec

We like to do exciting, meaningful things. It's highly important that each individual is seen and gets the opportunity to grow both professionally and personally. 

Our secret recipe for success it our people and team efforts. Each individual get the freedom to take control of their work and career. You will get the power to make decisions and to shape your own future.

Already working at Truesec?

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